Customer Service Center

Standard orders ship within 1–3 business days and arrive in 5–7 business days. Expedited and overnight delivery are available at checkout.

Yes — every shipment includes a tracking link sent to your email when the carrier picks up your order. You can also view tracking in your account under Order History.

Unused items can be returned within 30 days of delivery for a full refund. Items must be in original packaging. Read the full policy on our Refund Policy page.

Refunds are issued within 3 business days of us receiving your return. The funds typically appear on your statement within 5–10 business days after that, depending on your bank.

Yes — every product is DIY-first by design. Most pieces assemble in under an hour with the included hardware and step-by-step illustrated instructions.

We use sustainably sourced cedar and FSC-certified hardwoods, powder-coated steel hardware, and weather-resistant marine-grade finishes designed to last outdoors year-round.

Click Sign In at the top of the page and choose Create Account. You can also sign in with your existing email at checkout — we'll auto-create an account for you.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal. Shop Pay Installments are also available for orders $50–$17,500.